Unlimited Email Support
Help from a real person is always available. Email us when IT related problems arise or you just need answers to your questions and we'll response within 1 business day, often within just hours. Whether you are seeking desktop support or you have a server that is showing an error message, you are just an email away from support.
Service Availability Monitoring
We'll monitor the key services on your network to ensure their availability to your business. If something isn't working properly, we'll most likely know before you will.
Phone, Remote or On-Site Support
Help from a real person is always available. Save time and trouble by using our secure "remote control" software to invite The Intelligence Group to your office. Within seconds a technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch him/her work. Over 80% of support issues are resolved with a remote session.
Same Rate After Hours Support
Rates for phone, remote or on-site support during after-hours are the same as regular business hours. Regular business hours are from 8:00 AM to 6:00 PM Mon-Fri, except during holidays. Typically, after-hour rates are 1.5 times the regular hourly rate.
Desktop Optimization & Management
We'll perform a PC Tune-up including disk cleanup, hard drive defragmentation on your computer as needed.
Event Log Monitoring
The Intelligence Group will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced web based monitoring tools our technicians are alerted to critical issues as they occur.
Log File Maintenance
Depending on your business needs Everon will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.
Drive Space Monitoring
The Intelligence Group will monitor your drive space to assist you with capacity planning to optimize your storage constraints. As needed, we will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.
MS Exchange Monitoring
Email is vital to your business. The Intelligence Group will actively manage your email queues to ensure both inbound and outbound mail is flowing properly. We will monitor your Exchange services for responsiveness to ensure your email server is functioning properly. If your email server is down, we will have you back up and running within minutes. In the event this fails, our technicians on call will log in to your system to restore your email system.>
Backup Monitoring and Administration
Your company data is one of your most important assets. The Intelligence Group will assess your backup needs and make recommendations to best protect your business. With a robust backup regimen in place, The Intelligence Group will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors.
Virus Prevention & Update
Your network is exposed to new threats every day. Whether it's someone writing the next nasty virus, trying to hack into your network, or stealing your information while it's traveling to its destination, The Intelligence Group has you covered. We'll monitor and manage all aspects of network security, anti-virus software, firewall, and VPN, so you can feel assured about the safety of your information.
User Account Administration
Adding or removing users from your network resources is a snap. Just call The Intelligence Group and we'll take care of it for you.
File Sharing Administration
The Intelligence Group will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We will assist end users in administering this system and ensure that critical corporate data is protected.
Security Administration
The Intelligence Group will work with you to ensure security best practices are in place and followed.
Virus Prevention
The Intelligence Group will monitor your virus definitions to ensure your system is receiving daily updates. This prevents viruses from infiltrating and corrupting your network.
Spyware Monitoring
Spyware is fast becoming a bigger threat than even viruses. They can secretly monitor your Internet surfing habits, steal your valuable information and even allow hackers to gain full control of your system. The Intelligence Group will monitor your monitor your system and ran regularly scheduled scans to remove any harmful spyware.
OS Patch Management
The Intelligence Group will monitor your system and make sure that you have the latest operating system patches installed. We will help you implement a complete patch management including downloading patches and hot fixes, testing and deploying when ready. For a small fee we can also provide application patch management so all your applications are up to date and protected.
Contact us today to schedule a free consultation. | 
