Phone Support
Desktop help and network troubleshooting is provided by our in-hourse experts. The experience of our support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.
Optional Secure Remote Access
If necessary, secure remote access is an option that allows us to see exactly what is on your screen so we can quickly find solutions to problems that might otherwise require an expensive onsite visit.
Initial System Assessment
We offer an initial assessment of your IT infrastructure so we can evaluate and record desktop configurations, network architecture and security, and critical applications. This optional service speeds up problem resolution by providing us with a comprehensive technical context from which to analyze helpdesk incidents.
Prioritization and Escalation
The Intelligence Group's extensive experience in providing phone support allows us to accurately determine which problems require an on-site visit for remediation.
Hourly Rate
Our billing is on an hourly rate basis so you only pay for the support services that you receive. There are no retainer or subscriber fees, and no special startup or termination charges. Optional services such as system assessment or setting up secure remote access are also billed by the hour.
Click here for a complete description of our service pricing.
Contact us today to schedule a free consultation. | 
